Refund Policy
At CheapGroupBuys, we stand behind the quality of our courses and want you to be completely satisfied with your purchase. This refund policy explains when and how you can request a refund.
💰 Our 30-Day Money-Back Guarantee
What's Covered
We offer a 30-day money-back guarantee on all course purchases made through successful group buys. If you're not satisfied with a course for any reason, you can request a full refund within 30 days of your purchase date.
Refund Timeline
- Request Period: 30 days from purchase date
- Processing Time: 5-7 business days after approval
- Refund Method: Original payment method used
✅ Eligible Refund Reasons
You may request a refund if:
📚 Course Quality Issues
- Course content doesn't match the description
- Technical issues prevent course access
- Missing promised course materials
- Instructor is unresponsive to course questions
⚙️ Technical Problems
- Persistent video playback issues
- Course platform malfunctions
- Download failures for allowed materials
- Compatibility issues with your devices
👤 Personal Circumstances
- Course difficulty doesn't match your skill level
- Course content isn't what you expected
- Personal emergencies requiring immediate refund
- Duplicate purchases made by mistake
🔧 Platform Issues
- Unable to access course after 48 hours
- Account access problems
- Payment processing errors
- Group buy completion issues
❌ Non-Refundable Situations
Refunds will not be provided in these cases:
🎓 Course Completion
- You've completed more than 75% of the course content
- You've downloaded significant course materials (when allowed)
- You've received completion certificates
- More than 30 days have passed since purchase
⚠️ Misuse or Violations
- Sharing course access with others
- Attempting to resell course content
- Violating terms of service
- Fraudulent refund requests
🌍 External Factors
- Changes in personal schedule or interest
- Course became available elsewhere
- Currency exchange rate fluctuations
- Third-party payment processing fees
📝 How to Request a Refund
Step 1: Contact Support
Email: refunds@cheapgroupbuys.com
Subject Line: "Refund Request - [Order Number]"
Include in your email:
- Your account email address
- Order number and purchase date
- Course name and instructor
- Detailed reason for refund request
- Any supporting screenshots or documentation
Step 2: Wait for Review
- We'll review your request within 24-48 hours
- Additional information may be requested
- You'll receive an email confirmation of our decision
Step 3: Refund Processing
💳 Refund Processing Details
Payment Methods
- Credit/Debit Cards: 5-7 business days to appear on statement
- PayPal: 3-5 business days to PayPal account
- Bank Transfers: 7-10 business days
- Digital Wallets: 3-5 business days
Refund Amount
- Full course price paid (minus any applicable transaction fees)
- No deductions for partial course completion under 30 days
- Currency exchange rates may affect international refunds
Multiple Courses
- Each course is evaluated separately
- Refunds can be partial (some courses) or full (all courses)
- Bundle purchases are refunded proportionally
🔄 Alternative Solutions
Before requesting a refund, consider these options:
📚 Course Exchange
- Switch to a different course of equal or lesser value
- One-time exchange allowed per purchase
- Must be requested within 30 days
💰 Course Credit
- Receive credit toward future group buys
- Credits don't expire
- Can be combined with promotional offers
⏰ Extended Access
- Additional time to complete the course
- Technical support for access issues
- Supplementary learning materials
💸 Partial Refund
- Refund for specific course modules
- Available for multi-part courses
- Prorated based on content accessed
📞 Questions About Refunds?
Still have questions about our refund policy?
- Read our FAQ for common refund questions
- Contact support at refunds@cheapgroupbuys.com
- Live chat with our team Mon-Fri, 9 AM-6 PM EST
- Call us at 1-800-GROUPBUY for immediate assistance
Remember: We want you to succeed in your learning journey. If you're having issues with a course, please contact us first - we're often able to resolve problems without needing a refund!