Customer Support

We're here to help! Get fast, friendly support from our team of experts who know our platform inside and out.

🚨 Need Immediate Help?

💬 Live Chat Support

Available Monday - Friday, 9:00 AM to 6:00 PM EST

Click the chat bubble for instant help with course access, payment problems, account questions, and technical difficulties.

Average response time: Under 2 minutes

📞 Emergency Support

For critical issues affecting payments or course access:

📧 urgent@cheapgroupbuys.com

📞 1-800-GROUPBUY (1-800-476-8728)

Critical issues resolved within 2-4 hours during business hours

📞 Contact Methods

💬 Live Chat

Best for: Quick questions, immediate help

When: Monday-Friday, 9 AM-6 PM EST

Response: Instant during business hours

How: Click the chat icon on any page

📧 Email Support

Best for: Detailed questions, account issues

Email: support@cheapgroupbuys.com

Response: Within 24 hours

Include: Account email, order number, detailed description

🎫 Support Ticket

Best for: Complex issues, tracking requests

Response: 24-48 hours for complex issues

Benefits: Trackable, detailed responses, file attachments

🗣️ Community Forum

Best for: Learning tips, course discussions

Where: Community Forum

Response: Other students and staff

Benefits: Learn from other users, share experiences

🎯 Quick Help Categories

📚 Course Access Problems

  • Can't login to your course
  • Video won't play
  • Missing course materials
  • Mobile access issues
Quick Fix: Check your email for access instructions, clear browser cache, try a different browser

💳 Payment & Billing

  • Payment failed or declined
  • Refund requests
  • Invoice questions
  • Billing address updates
Quick Fix: Verify card details, check with your bank, ensure sufficient funds

👤 Account Issues

  • Forgot password
  • Email not working
  • Profile updates
  • Account deletion requests
Quick Fix: Use password reset, check spam folder, update profile in settings

👥 Group Buy Questions

  • How to join a group buy
  • Group buy status
  • Minimum participant requirements
  • Deadline questions
Quick Fix: Check the course page for current status and participant count

📋 Before You Contact Us

Have This Information Ready:

  1. Your account email address
  2. Order number (if you've made a purchase)
  3. Course name (if course-related)
  4. Detailed description of the issue
  5. Screenshots (if applicable)
  6. Device and browser you're using

Try These Quick Fixes First:

  • Clear browser cache and cookies
  • Try a different browser (Chrome, Firefox, Safari)
  • Check your spam folder for emails
  • Verify your internet connection
  • Update your browser to the latest version

🕐 Support Hours & Response Times

Business Hours

Monday - Friday: 9:00 AM to 6:00 PM EST

Saturday - Sunday: Limited support via email

Response Times

  • Live Chat: Immediate (during business hours)
  • Email: Within 24 hours
  • Support Tickets: 24-48 hours
  • Community Forum: Varies (community-driven)

🌟 What Our Customers Say

"The support team helped me access my course within 5 minutes of my chat. Amazing service!"

- Sarah M., Business Student

"I had a billing question and got a detailed response the same day. Very professional."

- Mike T., Marketing Professional

"The live chat feature is fantastic. Real humans who actually know the platform!"

- Jessica L., Designer